Return & Refunds

We want you to absolutely love your purchase! But if something doesn’t feel quite right, we’ve got your back.

1. Store credit may be issued in cases such as returns, promotional rewards, or special resolutions.
2. Store credit can only be redeemed on purchases made through our official website.
3. The store credit will remain valid for 3 months from the date of issuance. After the expiry date, unused credit will automatically lapse and cannot be reinstated.
4. Store credit is non-refundable, non-encashable, and non-transferable to any other user or payment method.
5. Store credit cannot be combined with or converted into coupon codes unless explicitly specified during a promotion.

You can initiate a return or exchange within 7 days of delivery if:

• The product is unused, unwashed and in its original condition
• Tags and hygiene seals (if any) are intact
• The item is in its original packaging

• Refunds are processed within 20 business days of receiving the returned product
• You may choose refund to your original payment method
• Unboxing video required: Please film your parcel as you open it. This is mandatory for any return or exchange requests involving missing/damaged items.
  
  

Oops! We sincerely apologize if something slipped through our quality checks.
If you’ve received a damaged, defective, or incorrect item, please reach out to our support team within 48 hours of delivery with images and order details.

Email: customercare@ingridbra.in
Customer Care: +91 88822 71725

Our customer support team is always ready to assist you with any shipping, return, or order-related query.