Returns & Exchange Policy
We want you to absolutely love your purchase! But if something doesn’t feel quite right, we’ve got your back.
7-Day Return Policy
You can initiate a return or exchange within 7 days of delivery if:
- The product is unused, unwashed and in its original condition
- Tags and hygiene seals (if any) are intact
- The item is in its original packaging
Refunds
- Refunds are processed within 5–7 business days of receiving the returned product
- You may choose refund to your original payment method
- Unboxing video required: Please film your parcel as you open it. This is mandatory for any return or exchange requests involving missing/damaged items.
Damaged or Wrong Product?
Oops! We sincerely apologize if something slipped through our quality checks.
If you’ve received a damaged, defective, or incorrect item, please reach out to our support team within 48 hours of delivery with images and order details.
Email: customercare@ingridbra.in
Customer Care: +91 88822 71725
Need Help?
Our customer support team is always ready to assist you with any shipping, return, or order-related query.
Return & Refund Questions
Is doorstep pick-up available for returns?
Yes, doorstep pickup is available for returns!
How will I know if my return has reached your warehouse?
You’ll receive an SMS update once we receive your returned product.
How long does it take to process a return and refund?
It typically takes 7 days from the time we receive your return.
Are there any non-returnable products?
Yes, some products are non-returnable for hygiene reasons. This is clearly mentioned on the product page itself.